Shipping & Delivery
Everything you need to know about getting your order.
Order Processing
We are committed to ensuring that your wig meets your specifications and our exacting quality standards. Orders are reviewed and processed within 3 to 5 business days of receipt.
An additional 5 to 10 business days may be required for salon cut and/or color services and/or cap enhancement services. We will contact you with any questions and to confirm your preferences.
We prioritize every order, but sometimes it does take a little longer to complete the finishing touches!
In Stock Policy
If your item is not in stock, you will be notified by phone or email. You will have the option of choosing an alternative in-stock wig or waiting to receive your order. An estimated delivery time will be provided. Payment is then processed to reserve your piece(s). You may choose to cancel your order at any time before it has been shipped. Once your order has been processed and prepared for shipping, we will use the shipping method selected with your order. We do not offer expedited processing.
Canada Shipping
- Standard Shipping: Usually delivered within 4 to 5 business days from ship date.
- Express Shipping: Usually delivered within 1 to 4 business days from ship date.
- Next Business Day Shipping: Usually delivered on the next business day from ship date.
International Shipping
Shipping charges are calculated before checkout.
- International Standard Shipping: Usually delivered within 5 to 14 business days from shipping.
- International Express Shipping: Usually delivered within 2 to 5 business days from shipping.